Privacy Policy

1. Information We Collect

• Account and business data: names, phone numbers, role, location, and settings.
• Customer interaction data: chat messages, call transcripts, and conversation metadata.
• Operational data: orders, menu data, inventory records, and analytics events.
• Technical data: IP address, device/browser details, logs, and security events.

2. How We Use Information

• Provide and improve ordering, analytics, and support features.
• Authenticate users, secure accounts, and prevent abuse.
• Train and tune system behavior, including call and chat quality improvements.
• Meet legal obligations and enforce contractual terms.

3. Sharing of Information

We share data only as needed to operate the Service, such as with infrastructure, telephony, messaging, payment, and AI providers. We may also disclose information for legal compliance, fraud prevention, and protection of rights.

4. Data Retention

We retain information as long as needed for service delivery, auditing, support, security, and legal requirements. Retention periods vary by data type and customer contract settings.

5. Security

We use administrative, technical, and organizational safeguards including access controls, encryption in transit, and environment-level secrets management. No system can guarantee absolute security.

6. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete personal data, and to object to or restrict certain processing. Contact us to submit requests.

7. Children's Privacy

DineAgent is not directed to children under 13 and we do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy. We will post the updated version with a revised effective date.

9. Contact

Privacy questions and requests: privacy@dineagent.ai.